Frequently Asked Questions
Everything you need to know about bringing the heat home.
How are the heat levels determined for each sauce?
We use the Scoville Scale to measure the pungency of our peppers. Each sauce is lab-tested to provide an accurate Scoville Heat Unit (SHU) rating, ranging from mild jalapeño blends to the intense heat of 'The Last Dab'.
Do you offer international shipping?
Yes, we ship our hot sauces worldwide. Please note that shipping rates and delivery times vary by country, and customers are responsible for any local customs duties or import taxes.
Are your sauces vegan and gluten-free?
Most of our sauces are vegan and gluten-free. However, ingredients vary by brand and flavor. We recommend checking the specific ingredient list on each product page for detailed dietary information.
What is your return policy for food items?
Due to food safety regulations, we cannot accept returns on hot sauce bottles. However, if your order arrives damaged or if you receive the wrong item, please contact our support team within 14 days for a replacement or refund.
How should I store my hot sauce after opening?
While many hot sauces are shelf-stable due to their vinegar content, we recommend refrigerating your sauces after opening to maintain optimal flavor, color, and freshness over time.
Can I track my spice delivery?
Absolutely. Once your order is processed, you will receive a confirmation email with a tracking number so you can follow your package's journey from our warehouse to your doorstep.