Returns & Exchanges

Due to the perishable nature of our hot sauces and food products, we cannot accept returns for items that have been opened or used. If your sauce arrives damaged or incorrect, please contact our support team within 14 days of delivery for a replacement or refund.

1

Inspect Your Haul

Check your package immediately upon arrival to ensure all bottles are intact and your order is accurate before opening any seals.

2

Document the Heat

If a bottle arrived broken or the seal is compromised, take a clear photo of the damage and the shipping label as proof for your claim.

3

Contact Support

Email our team at support@hotonesshop.com with your order number and photos to initiate a replacement or store credit request.

4

Resolution

Once approved, we will ship out your replacement sauces at no extra cost to you or process a refund to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing